Service Location
Hamster-Host infrastructure is hosted in Germany, Europe. Support and operations are handled by founders and authorised team members based in England, United Kingdom.
Legal
Service Level Agreement
This SLA is a policy page describing service expectations for Hamster-Host.
Policy notice:
This page is provided for service transparency. Customers should contact Hamster-Host if they need clarification about how a policy applies to their service.
Service Availability
Hamster-Host aims to provide reliable hosting, but this SLA does not yet define a formal uptime guarantee. Any formal uptime, credit, or compensation promise should be reviewed and published before being offered to customers.
Maintenance
Maintenance may be required to improve security, stability, performance, or compliance. Where practical, planned maintenance should be communicated to affected customers.
Support
Support is handled manually through support@hamster-host.com.
Last updated: July 2026
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