Manual Review
Refund requests are reviewed manually and depend on the service, setup work already completed, payment status, and the reason for the request.
Legal
Refund Policy
This Refund Policy outlines how refund requests are handled.
Policy notice:
This page is provided for service transparency. Customers should contact Hamster-Host if they need clarification about how a policy applies to their service.
Location Notice
Hamster-Host is operated by founders based in England, United Kingdom. Infrastructure is hosted in Germany, Europe. Consumer, business, tax, and payment rules may vary depending on the customer and service arrangement.
Non-Refundable Work
Custom setup, migration, administrative work, domain-related work, or already-delivered manual support may not be refundable once completed.
Billing Contact
Refund and billing questions should be sent to billing@hamster-host.com.
Last updated: July 2026
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